TERMS & CONDITIONS

CANCELLATION POLICY

  • INDIVIDUAL RESERVATIONS:
    Wanderstay Houston has a 72-hour ( 3 day) cancellation policy. Guests who cancel 72 hours (3 days) BEFORE their check-in date will not be charged for any nights and your deposit will be refunded.

    Guests who cancel AFTER the 72-hour window will be charged for the     first night of their stay only and the remainder of their reservation will be cancelled and refunded.

    Cancellations accepted by     EMAIL ONLY to "Reservations.Houston@WanderstayHotels.com"

    FULL ROOM RESERVATIONS:
    Full room rentals (i.e. If you book the     entire Wanderstay Room, Diversity Room, Beyonce Dorm or Houston Sports Team Room, etc.) have a 14-day cancellation policy. Reservations cancelled 14 days before the date of check will incur a 50% non-refundable fee. (Hey, we are taking our awesome beds off the market just for you and need to know you won't leave us hanging!) Reservations cancelled after the 14 day window will be charged the full rental amount. 

    Cancellations accepted by     EMAIL ONLY to "Reservations.Houston@WanderstayHotels.com"

    FULL FACILITY RENTALS:
    For full facility rentals, we charge a     50% NON-REFUNDABLE deposit at the time of booking. The balance is due 14 days before your check-in date. If the balance is not paid, the booking is subject to be cancelled with no refunds. 

    Cancellations accepted by     EMAIL ONLY to "Reservations.Houston@WanderstayHotels.com"

Check-In and Check-Out Policies

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Late Checkout Hours: 12:00 PM
  • Late Checkout Fee: USD 10.00

Terms and Conditions

Guests must be 17+. If traveling in a group, identification and a registration form will be required from each traveler at check in.

Check-in from 3:00 pm to 9:00 pm. You MAY arrive after 9pm as long as you reach out to us before 8pm the day of your check-in. You will be required to complete a late check-in form before 9pm.

Check out is at 11am. We ask that all guests be out of their rooms (with their belongings) before 11am in order to prepare the room for our next round of wanderers. 

14 days is the maximum length of stay. Requests for longer stays will be assessed on a case-by-case basis.

We LOVE groups. We can accommodate groups up to 27 people. Please contact reservations.houston@wanderstayhotels.com for details.

No pets allowed. 

No smoking allowed, except in designated outdoor areas. 

No personal sleeping bags, blankets, or pillows allowed!!

Payment Policy

At the time of your reservation, your first night will be charged immediately. If you booked a non-refundable rate, your entire stay will be collected the day of your booking. We reserve the right to charge or pre-authorize the provided credit cards up to the full reservation amount at any time after the reservation is made.  If the card is invalid or if the card is declined we will reasonably attempt to contact you to remedy the situation. If the situation cannot be corrected the reservation will be released/cancelled.

WANDERSTAY HOUSTON IS A CASHLESS PROPERTY. (We accept all major debit/credit cards)


The hostel reserves the right to refuse any patron at any time for any reason. No refunds are issued for shortening stays, and if a guest is asked to leave the property, the remainder of their reservation will not be refunded. 

Damage to or Loss of Property
Guests are responsible for damage or loss they cause to the property. All damaged property will be assessed and charged to parties responsible. Wanderstay Houston does not assume responsibility for any guest's belongings before, during, and after your stay. 

Souvenirs
We have t-shirts, toothpaste, soap, toothbrushes, and postcards available for sale.

Parking
Street Parking is available and free. There are 3 gated parking spots available for an additional $10 per night on first come, first served basis (payment for parking spots can be made during check-in). We encourage biking, walking, and public transit for getting around. We do have bikes available for rental on a first come first served basis.

Housekeeping
Sheets, pillow, and blanket on a pre-made bed, and a towel and washcloth are provided to each guest. Beds are not made daily but new linen can be requested. Long stays will receive a sheet change mid-way through their visit. Rooms/Bathrooms are cleaned on a daily basis.

Before you visit, there are a few things to point out: 

No non-registered guests allowed onsite.

No food or drink in bedrooms.   We have an awesome kitchen available for you to cook and eat in as well as storage for snacks while you aren’t enjoying them. Out of respect for your fellow travelers, and to keep pests at bay, please don’t eat or drink in your room. 


Liability

This agreement releases Wanderstay Hotels, LLC from all liability relating to injuries that may occur in the course of my stay at Wanderstay Houston. By signing a registration form, I agree to hold  Wanderstay Houston entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. By signing a registration form, I forfeit all right to bring a suit against Wanderstay Hotels, LLC for any reason. I will make every effort to obey safety precautions as listed in writing and as explained to me verbally. I will ask for clarification when needed. 

GUEST, ON BEHALF OF ITSELF AND ITS HEIRS, SUCCESSORS AND ASSIGNS, HEREBY EXPRESSLY WAIVES AND RELEASES ANY AND ALLCLAIMS, NOW KNOWN OR HEREAFTER KNOWN, AGAINST WANDERSTAY HOTELS LLC, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, MEMBERS, MANAGERS SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "RELEASEES"), ON ACCOUNT OF ILLNESS, INJURY, DEATH, OR PROPERTY DAMAGE DURING MY STAY, WHETHER ARISING OUTOF THE NEGLIGENCE OF THE HOTEL OR ANY RELEASEES OR OTHERWISE. GUEST COVENANTS NOT TO MAKE OR BRING ANY SUCH CLAIM AGAINST THE HOTEL OR ANY OTHER RELEASEE,AND FOREVER RELEASE AND DISCHARGE THE HOTEL AND ALL OTHER RELEASEES FROMLIABILITY UNDER SUCH CLAIMS.